Question 1

Is this an inflatable sofa?

Accepted Answer

No. It's high-density foam, vacuum-compressed for shipping. It expands on its own after unboxing and never needs air.

Question 2

How long until I can use it?

Accepted Answer

You can sit on it right away. It reaches full shape within 24 hours; in a cool room allow up to 72 hours.

Question 3

Will it fit through my door?

Accepted Answer

Yes. The Loveseat ships in one box (17.7" × 17.7" × 45.3"); the Modular 4-Piece ships in two boxes (16.5" × 16.5" × 55.1" and 15.0" × 15.0" × 57.1"). All fit through standard doorways, hallways and elevators.

Question 4

What are the dimensions?

Accepted Answer

Cloud Sofa Loveseat: 82.6" W × 37.7" D × 32.2" H. Modular Cloud Sofa 4-Piece: left-arm and right-arm chairs 41.3" W × 37.8" D × 32.3" H, armless chair 33.9" W × 37.8" D × 32.3" H, ottoman 35.4" W × 28.3" D × 17.7" H. Full tables, box sizes and weights are on the Size Guide page.

Question 5

What does delivery cost?

Accepted Answer

Nothing. Delivery is free across Orange County and the South Bay. The only thing added at checkout is California sales tax, calculated for your ZIP code — no delivery fees, no handling fees.

Question 6

Where do you deliver?

Accepted Answer

All of Orange County and the South Bay / Harbor area around Lomita (see the full ZIP list under Delivery). Anyone can pick up free at our Lomita showroom.

Question 7

How fast is delivery?

Accepted Answer

Orders ship in 1–2 business days and arrive in 2–5 business days.

Question 8

How does sales tax work?

Accepted Answer

California sales tax is charged on top of the product price and calculated from your delivery ZIP code — you see the exact amount at checkout as soon as you enter your ZIP. Rates vary by city (for example Irvine is 7.75% and Lomita is 10.5%). Showroom pickup orders are taxed at the Lomita rate. There are no other fees.

Question 9

My ZIP isn't in your delivery area. Can I still order?

Accepted Answer

Yes. Anyone can order and pick up free at our Lomita showroom, any day 10 AM–6 PM. At checkout, choose "Free pickup at our Lomita showroom" — or leave your email and we'll tell you when we deliver to your area.

Question 10

How does pickup work?

Accepted Answer

Choose pickup at checkout. We email you when the order is ready (usually within 1–2 business days), then come to 2413 Pacific Coast Highway, Lomita, CA 90717 with your order number. The largest box is about 57" long, so bring a car with the seats down or an SUV.

Question 11

How does delivery work on the day?

Accepted Answer

We confirm your delivery day by email or phone first, then bring the boxes to your door. Unbox in the room where you want the sofa — it's much easier to position before it expands.

Question 12

What if I don't like it?

Accepted Answer

30-day returns. Unopened and still sealed: full refund of the product price. Opened but in original condition: refund minus a 15% restocking fee. Return shipping is the customer's responsibility. Damaged or defective on arrival: tell us within 48 hours with photos and we replace it or refund you in full.

Question 13

Is there a warranty?

Accepted Answer

1-year limited warranty on materials and workmanship.

Question 14

What if my order arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery with your order number and photos of the damage and the packaging. We'll send a free replacement or refund you in full.

Question 15

Can I cancel my order?

Accepted Answer

Orders may be cancelled within 2 hours of placement for a full refund. After that the order enters processing and can't be cancelled, but it can still be returned under the 30-day return policy.

Question 16

Can I pay in installments?

Accepted Answer

Yes — Klarna and Afterpay, 4 interest-free payments, at checkout. Apple Pay and Google Pay also accepted.

Question 17

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, American Express, Discover, Diners Club and JCB, plus Apple Pay, Google Pay, Klarna and Afterpay. Payments are processed by Stripe; we never see or store your card number.

Question 18

Can I see it before I buy?

Accepted Answer

Yes. Our showroom at Atrium Design Center, 2413 Pacific Coast Highway, Lomita is open daily 10 AM – 6 PM. The warehouse is in the same building, so you can also take a sofa home the same day.

Question 19

Can I track my order?

Accepted Answer

Yes. Your confirmation email links to your order status, and the Track Order page works with your order number and email. We also email you when the order ships or is ready for pickup.

Question 20

How do I clean my sofa?

Accepted Answer

For routine cleaning, vacuum with a soft brush attachment. For spills, blot immediately with a clean cloth. For deeper cleaning, use a mild upholstery cleaner and test on a hidden spot first. See the Care Instructions page for details.

Question 21

The sofa looks wrinkled after unboxing. Is that normal?

Accepted Answer

Yes. The foam has been vacuum-compressed for shipping, so it looks creased at first. It reaches its full shape within 24 hours — up to 72 hours in a cool room. Smooth the cover with your hands as it expands.

Questions and answers

The sofa

Delivery, pickup & sales tax

Returns & warranty

Ordering & payment

Care

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